Now that in-store dining has returned, how is the brand balancing the rise in digital orders with making sure guests who come inside have the same experience they’ve always expected? Shake Shack has long been a brand rooted in experience and hospitality. Read more on Katie’s vision and Shake Shack’s continued evolution in QSR’s April cover story. As Shake Shack continues to play the role of category disruptor, CFO Katie Fogertey took some time to chat with QSR about the future of the dining room and where the brand heads next.
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